MANAGER, UX RESEARCH OPS
Company: eBay
Location: Salt Lake City
Posted on: October 22, 2024
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Job Description:
At eBay, we're more than a global ecommerce leader - we're
changing the way the world shops and sells. Our platform empowers
millions of buyers and sellers in more than 190 markets around the
world. We're committed to pushing boundaries and leaving our mark
as we reinvent the future of ecommerce for enthusiasts.Our
customers are our compass, authenticity thrives, bold ideas are
welcome, and everyone can bring their unique selves to work - every
day. We're in this together, sustaining the future of our
customers, our company, and our planet.Join a team of passionate
thinkers, innovators, and dreamers - and help us connect people and
build communities to create economic opportunity for all.About the
team and the role:We are seeking a motivated and experienced
Manager, UX Research Ops to drive recruiting operations for the UX
research team, including management of our research vendor
relationships and a small crew of in-house recruiters and
moderators. Our team of UX researchers guide design partners and
cross-functional teams at eBay to discover, interpret, and act upon
insights and opportunities in an inspiring way, but they can't do
this without a strong Ops team delivering the right users into
functional research software on time and budget in legally
compliant ways.The ideal candidate for this team is a systems
thinker who is passionate about process, documentation, and nailing
the details. Everything we do is meant to provide orderly systems
that will keep our expansive research practice operating smoothly.
You will work with vendors to find new methods, and in-house
engineering teams to drive sophisticated solutions to tough
problems. You will find ways to balance competing goals, such as
inclusivity vs. accurate sample representation, or user privacy vs.
user demographic collection. You will always be looking for ways to
improve both the user experience as they pass through our research
systems, and the researcher experience as they work with
operations. You are the kind of person who rolls up their sleeves
and figures out how to get it done.What you will accomplish:Inherit
and manage the performance our in-house team of Research Recruiters
and ModeratorsOwn the end-to-end recruiting pipeline and processOwn
vendor relationships for third-party panel providers, SaaS research
platforms, and incentive providersOwn the CMS, enforce user contact
governance, and ensure GDPR, PII, and CAN-SPAM compliance in
partnership with in-house legal and privacy teamsManage vendor and
incentive budgets in partnership with in-house procurement and
legal teamsQuery our in-house databases using SQL and leade
in-house user panel recruiting and managementActively contribute
new ideas and process to UX Research Ops at eBayWhat you will
bring:8+ years of experience in the research operations space5+
years of research recruiting across quant, qual, and mixed methods
research2+ years of people management experienceExperience working
in a high-volume research ops department and automating repetitive
tasksDeep understanding of database query/management, statistical
sampling concepts, and research techniquesExpert use of CMS and
SaaS platforms, particularly QualtricsDemonstrated understanding of
PII, GDPR, CMS best practices in a global research
environmentAbility to manage and allocate budgetsThe pay range for
this position at commencement of employment in California,
Washington, or New York is expected in the range below.$149,200 -
$234,850Base pay offered may vary depending on multiple
individualized factors, including location, skills, and experience.
The total compensation package for this position may also include
other elements, including a target bonus and restricted stock units
(as applicable) in addition to a full range of medical, financial,
and/or other benefits (including 401(k) eligibility and various
paid time off benefits, such as PTO and parental leave). Details of
participation in these benefit plans will be provided if an
employee receives an offer of employment.If hired, employees will
be in an "at-will position" and the Company reserves the right to
modify base salary (as well as any other discretionary payment or
compensation program) at any time, including for reasons related to
individual performance, Company or individual department/team
performance, and market factors.Please see the Talent Privacy
Notice -for information regarding how eBay handles your personal
data collected when you use the eBay Careers website or apply for a
job with eBay.eBay is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, national origin, sex, sexual orientation,
gender identity, veteran status, and disability, or other legally
protected status. -If you have a need that requires accommodation,
please contact us at -talent@ebay.com. We will make every effort to
respond to your request for accommodation as soon as possible. View
our accessibility statement to learn more about eBay's commitment
to ensuring digital accessibility for people with disabilities.Jobs
posted with location as Remote - United States (Excludes: HI, NM)
excludes residents of Hawaii and New Mexico.This website uses
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site, you agree to our use of cookies. Visit our Privacy Center for
more information.Job SummaryJob number: R0064270Date posted :
2024-09-20Profession: Design & UXEmployment type: Full time
Keywords: eBay, Sandy , MANAGER, UX RESEARCH OPS, Executive , Salt Lake City, Utah
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