Veterinary Relations Partner
Company: Thrive Pet Healthcare
Location: Salt Lake City
Posted on: October 29, 2024
Job Description:
Advanced Veterinary Care is seeking a Veterinary Relations
Partner to join our team!Our Practice:We are a full-service,
24-hour hospital, with dedicated doctors providing high quality
medical care to the companion animal population in Salt Lake City.
We currently provide specialty care in the departments of Critical
Care/Emergency, Surgery, and Oncology (Medical) and are looking to
add Internal Medicine and Cardiology in the near future. Ready to
join a progressive specialty & emergency practice? The successful
candidate must be able to multitask, be comfortable with modern
technology, handle extensive phone work, and maintain a
professional, upbeat manner.Our Values:
- We communicate effectively with empathy & respect.
- We support professional growth & development.
- We are one team.
- We value every patient, pet parent, and team member.
- We are accountable.Position Overview:The Veterinary Relations
Partner (VRP) serves as a liaison between the hospital and
referring veterinarians within the market and surrounding areas.
The VRP will be a key strategic, operations, and communications
representative to support the growth of referral practices and our
specialty service lines. The VRP will possess and utilize a keen
knowledge of local opportunities and challenges and be able to
strategically navigate referral DVM and team relationships. This
role manages the referral and reputation continuum for all
specialty departments of the hospital. In addition, they are
responsible for multi-modal marketing for the entire hospital
including other assigned service lines, hospitals, or strategic
focus areas. The VRP collaborates with other employees in the
hospital and ensures efficient processes as they pertain to
referrals.Reports to: Practice Manager, Client Relations Manager,
and hospital leadership team.Duties and Responsibilities:
- Works with all hospital departments collaboratively to acquire
extensive knowledge of clinical services and articulate in an
engaging manner to represent the hospital and Thrive.
- Help develop a 'Professional Promise' that will guide all
referral vet and client decisions.
- Frequent outreach calls and visits to rDVMs and at times
support the scheduling of new consultations with the
specialists.
- Develop and maintain an efficient referral management database
and system including vetting information in the PMS.
- Act as administrator for the rVetLink and/or records sharing
system for each hospital.
- Work closely with the Client Relations Manager and CSR
department, schedulers, specialty coordinator, specialty doctors,
and technicians while keeping an open dialogue and direct
communication.
- Demonstrate excellent customer service and EQ when speaking to
clients, veterinarians, and all members of the referring hospital
team.
- Actively monitor specialty doctor schedules to improve
appointment fill rates through coordination with hospital
staff.
- In coordination with CSR and Specialty Coordinator, generate
and review monthly and quarterly fill rates and referrals with MD,
PM, and marketing.
- In conjunction with hospital leadership, track, respond, and
resolve issues and concerns from referring DVMs and clients through
all mediums including online.
- Report case volumes, outreach calls, referral tracking, and/or
procedure counts to hospital leadership on a monthly or quarterly
basis.
- Work with the marketing team to maintain and update content
regularly on websites and social media pages.
- Respond to client complaints and negative reviews online within
48 hours.
- Strategically plan and execute marketing campaigns.
- Utilize PMS and/or CRM software to document and track weekly
interaction with referring vets.
- Assure Hospital and Thrive brand and message is meeting the
strategic objectives outlined in the Pathway Plan including ongoing
communication to all staff with highlights of visits.
- Plan and organize CE events to be hosted by the hospital.
- Plan and organize attendance in community events or regular
newsletters.
- Complete all assigned tasks in a timely manner.Requirements:
- Public relations &/or marketing, specialty/emergency
experience preferred.
- At least 3 years recent experience in veterinary practice,
referral setting preferred.
- Must maintain a clean and professional appearance at all
times.
- Flexible schedule. Ability to stay late, work overtime, work
weekends, and/or travel.
- Must have reliable transportation.
- Able to accept and manage critical feedback.
- Excellent interpersonal communication skills.Pay Range:
$23-29/hr based on experience.We offer outstanding benefits
including medical, dental, vision, paid parental leave, 401k, PTO,
continuing education, and generous pet discounts!
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Keywords: Thrive Pet Healthcare, Sandy , Veterinary Relations Partner, Healthcare , Salt Lake City, Utah
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