Part Time Customer Support Agent
Company: WholesomeCo Cannabis
Location: Bountiful
Posted on: October 23, 2024
Job Description:
Job Title: Customer Support AgentCompensation: $18 Per
HourSchedule: Wednesday-Saturday 2PM-8PM (Training will be the same
days of the week from 10AM-4PM)Location: Bountiful, Utah (Work is
done primarily from home)Status: Part-TimeBenefits: Paid Time Off
(PTO), Paid Holidays, 401(k), employee discount
About WholesomeCo: At WholesomeCo you are not just filling a seat,
you are helping us constantly be better and improve. We look at
each new hire as an opportunity to level up our company. Each new
hire should bring a high level of transparency, communication, work
ethic, curiosity, and balance out assertiveness while maintaining
respectful dialogue with their coworkers. We hope we bring out the
best in each person we hire and we hope each new hire will help us
find innovative ways for us to be better in return. We want each
employee to have an enjoyable experience at WholesomeCo by making
each day enjoyable and setting time aside to have fun in group
settings regularly.WholesomeCo is leading the movement to normalize
cannabis as a natural path to health and wellness. Various medical
cannabis services are offered, including statewide delivery to 99%
of Utah's population, as well as retail, drive-thru, online pick-up
services through its pharmacy in West Bountiful, an in-house built
app for patients, innovative technology resources, cannabis
cultivation, and cannabis processing of our constantly growing line
of WholesomeCo branded products. Our vertically integrated company
is well known for its technology-driven approach, our focus on
data, and perpetual innovation. WholesomeCo is committed to
improving medical cannabis accessibility by putting patients' needs
first and guiding them along their personal cannabis journeys.
What you'll do:
- Answer incoming patient calls
- Return voicemails from patients
- Make outbound calls when needed
- Respond to chats and emails during scheduled times
- Actively work on internal tickets from multiple
departments
- Collaborate with management to stay updated on new products,
services, and policies
- Record customer information within our customer service
database
- Engage with patients in a friendly and professional manner
while actively listening to their concerns
- Offer support and solutions to patients in accordance with the
company's customer service policies
- Maintain an on-going knowledge of company products and current
state laws regarding medical cannabis and delivery regulations
- Coordinate and help Dispatch schedule/reschedule deliveries and
delivery questions for pending and in route orders
- Help monitor routing software and communicate effectively with
the dispatch team throughout the day. You'll be the point of
contact for all patient inquiries if they need assistance while out
on a delivery route.
- Help patients with canceling, ordering and adjusting
orders
- Communicate through internal communications to ensure all tasks
and duties are being completed
- Work directly with our Dispatch, Delivery Fulfillment, In Store
Fulfillment and Inventory Team to resolve patient concerns and
questions
- Maintain relationships with multiple departments and build a
firm foundation that will allow you to be trusted with company and
state regulations and policies
- Attend meetings, trainings and mandatory state classes
What we're looking for:
- Superior communication skills are paramount - written and
verbal
- Strong computer skills. Experience using Microsoft Office
products as well as extremely comfortable working with new
software/applications
- Experience working with smartphone applications
- Good teamwork mentality: able to build trustworthy and
supportive working relationships
- Experience in the Cannabis Industry is a plus
- Strong logical thinking, analytical skills, and problem solving
skills
- Flexibility and ability to adjust to a start-up environment
that is fast-paced and constantly changing
- Must be reliable and dependable at all times. Operations will
rely on your schedule weekly to be successful.
- Flexible schedule -ability to work evenings, weekends, and
overtime if needed.
Requirements:
- 2+ years of customer service experience preferred
- Must pass all required background checks
- Age 21 or over, per state requirement
- High school diploma or equivalent
- Schedule flexibility - availability to work weekdays, weekends,
and holidays
- Must have a working phone with a connection to internet
services
Benefits:
- Paid time off (PTO)
- 2 weeks accrued annually during the first two years of
employment
- 3 weeks accrued annually after two years of continuous
employment
- 4 weeks accrued annually after five years of continuous
employment
- Seven (7) paid holidays per year
- 30 minute paid lunches per working day over 5 hours
- Employee Assistance Program (EAP)
- 401(k) with 100% employer match up to 3% and 50% match for the
following 2%
- Employer paid $25,000 of basic life coverage
- Employees who are active medical cannabis patients are eligible
for an employee discount of 35% off of WholesomeCo products and 15%
off of 3rd party productsWork Remotely
- Work is performed primarily from home, with some meetings
required in office. We will provide all of the required equipment
(Hardware/Software) to successfully complete this role. WholesomeCo
is an Equal Opportunity Employer. All qualified applicants will
receive consideration for employment without regard to race, color,
religion, gender, gender identity or expression, sexual
orientation, national origin, genetics, disability, age, or veteran
status.Employment is contingent on passing a
pre-employment/post-offer background check. This employer
participates in the E-verify program where legally required.Powered
by JazzHR
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Keywords: WholesomeCo Cannabis, Sandy , Part Time Customer Support Agent, Sales , Bountiful, Utah
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